Quick answers about shopping at Thebuyhops.
When will my order arrive?
Orders are processed within 24–48 hours and shipped by 1:00pm PST the following day. Shipments are typically delivered within 2–7 days. Deliveries occur on weekdays and Saturdays, excluding holidays. These are typical timings, not a guaranteed arrival date. See our Shipping Policy for details.
Do you offer free shipping?
Free shipping is available where applicable on orders with a qualifying subtotal of $45 or more. Our Shipping Policy lists standard shipping at $10.95 for orders below $45. Check the shipping options and final charges at checkout for your order.
Can I return an item?
Our return policy lasts 30 days from purchase. Eligible items must be unused, in the same condition you received them, and in their original packaging. A receipt or proof of purchase is required. Exclusions apply, including sale items and certain product categories. Please review the full Return and Refund Policy before returning an item. Do not send your purchase back to the manufacturer.
Who pays return shipping, and how do refunds work?
You are responsible for return shipping costs, and shipping costs are non-refundable. Once your return is received and inspected, we will email you about approval or rejection. Approved refunds go to your original payment method; processing and bank posting times can vary. See the full Return and Refund Policy for details and exceptions.
What if my item is damaged or defective?
Our policy provides exchanges for defective or damaged items for the same item. Email herreracityinc26@gmail.com and review the Return and Refund Policy for instructions.
Can I change or cancel my order?
Contact us as soon as possible with your order number and requested change. Order changes and cancellations are not guaranteed.
How can I contact you, and when will I hear back?
Use our Contact Us page, email herreracityinc26@gmail.com, or call 786-487-5010. Include your order number if your question concerns an order. We will reply soon; our policies do not specify a fixed response time.
Where can I find product details?
Check the individual product page for the details and available options listed for that item. If you need more information before ordering, contact us with the product name and your question.